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WREDA working hard to manage technical issue with the LookSee software platform

10 Mar 2017

Wellington Regional Economic Development Agency (WREDA) today confirmed a technical issue with the LookSee software platform.

The LookSee platform is part of the programme to attract tech talent to Wellington, with up to 100 people getting an opportunity to visit Wellington (flights and accommodation paid for) for job interviews in the tech sector. 

Chief Executive Officer, Chris Whelan, says the issue has been identified as a coding error in the platform provider’s software. 

“It meant that in some cases one user may have seen the information of another user when they went to save or edit their information.  This information could have included name, address, contact details and attachments – no financial information had been requested.” 

To date, the programme has exceeded expectations in terms of interest and applications.  To be eligible, applicants register online and must secure at least three interviews with one of the employers that are participating in the programme.

Chief Executive Officer, Chris Whelan, says 93 people raised a potential problem with the registration form. 

“Work to fix the issue started immediately which included stopping new registrations.  At that stage we understood it was a volume related issue – we had over one million unique visits, over 150,000 people registered an interest, and 12,000 have completed their applications to date. 

“Having investigated the issue, at this stage we’re only aware of just over 90 people who might have been affected.

“This is a highly regrettable error, however, we have been heartened by the manner in which applicants alerted us, and the goodwill they have shown.  We’re also heartened that many have told us they are still really keen to be considered to be one of the 100 applicants to seek tech careers in Wellington.

“Our immediate focus is on personally contacting those people who have contacted us, or who we believe have been directly affected.  We believe this is paramount and we need to quickly explain the issue and apologise for the error.  This process is underway now and we hope to have contacted all by the end of the weekend.

“At the same time we have begun an independent review of the site, code and development processes.  The findings will be made public once concluded. 

“We are also briefing the 46 employers involved in the promotion, they remain excited about both the very high response to the promotion, and the prospect of filling their available roles with world class tech-talent.

“We have also been keeping the Privacy Commissioner and the Government’s Chief Information Officer informed about this issue and our response.  Their advice has been helpful.

“The current promotional website will remain offline until we are confident the coding error has been fully addressed.  Interested applicants can continue to register their interest on www.lookseewellington.com.  We’ll let them know when these issues have been resolved so they can complete their registration.

“We unreservedly apologise to those affected and are confident that the goodwill shown by all means this regrettable situation will not undermine the success of the programme.

“The clear sense we have is that Wellington remains a highly attractive destination for international talented tech people,” he said.

Anyone with a question about their registration can get in touch with the programme at [email protected]

 

//ENDS