Online orders made easy for hospitality

Wellington hospitality software company posBoss created their Regulr app three years ago, but Covid-19 restrictions saw weekly users jump from 1000 to 13,000

The Regulr app was developed in 2016 with the idea that New Zealanders were ready for a shift to online ordering from their favourite cafes and restaurants.

With New Zealanders becoming increasingly time poor and mobile savvy, it seemed like a perfect online solution but posBoss founder Jonny McKenzie says it wasn’t the quick uptake he planned for.

Enter Covid-19 lockdown restrictions for businesses wanting to operate under Alert Level 3. Within four days the Regulr app went from 60 to 600 registered businesses and had 50,000 downloads.

refulr app
business.jonny mckenzie

There’s no reason why this couldn’t be a way for hospitality businesses to diversify and grow their services through online platforms.

posBoss founder Jonny McKenzie

Jonny was working in Wellington hospitality before he switched to software development. It gave him a unique insight into how the industry needed a simple, low admin solution to get online fast.

But to tailor the app for a Covid-19 environment, the team had to update it to include delivery options, R18 verification and custom orders.

“We also offered it free in the first instance for our posBoss clients just to help them make sure they could re-open the doors in level 3.”

Jonny says they’re now hoping Regulr goes from being a band aid option for hospitality during Covid-19 to kickstarting a behaviour change that helps grow the industry.

“There’s no reason why this couldn’t be a way for hospitality businesses to diversify and grow their services through online platforms.”

Working with WellingtonNZ

When developing the idea for the Regulr app three and a half years ago, Jonny came to the WellingtonNZ Business Growth Team who helped him secure a Research and Development grant through Callaghan Innovation.

That led to a partnership with Wellington digital agency PaperKite which helped develop the app technology.

Since then, PosBoss and PaperKite have remained in close contact including a collaboration to create contract tracing technology for hospitality in the wake of the pandemic.

“When I switched from hospitality to software, I had no idea there was this whole different world out there. Wellington itself is a great community to collaborate in, but WellingtonNZ offers this hyper-connectivity.”

“They know exactly the right people to get you in the room with,” Jonny says.