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Crisis information

This page has been compiled for visitors seeking emergency information and contacts in Wellington. This page was last updated on Monday 14th November 2016.

Following the earthquake in North Canterbury on Monday 14th November, local and international travellers planning on heading to Wellington will be welcomed by tourism operators with the city’s hotels, cafes, restaurants and the majority of tourism attractions are open for business.

The city is busy with shows and events going ahead as planned.  Roads and public transport are in operation.

The following official sources are your best channels for the latest information in the event of an earthquake:

> Keeping Informed on Social Media
> Travel Information
> Information for visitors currently in Wellington
> Information for visitors due to arrive in or planning a visit to Wellington
> Embassy and Consulate contact information

Keeping informed on social media

  • Follow @WREMOalert on Twitter or WremoNZ on Facebook for official updates from the Wellington Emergency Management Office.
  • Follow @WgtnCC on Twitter for information from Wellington City Council.
  • Follow @NZcivildefence on Twitter for official updates from New Zealand Civil Defence.
  • Positively Wellington Tourism will also do our best to share official updates via @Wellington_NZ and our Facebook page.

Travel information

Should you have concerns regarding future travel arrangements, please contact your tour, accommodation or transport operator.

You can find a full list of accommodation operators in the Wellington region and their contact details here should you need to discuss a booking.

View a list of transport operators in Wellington.
Please visit for TranzMetro services updates.

For updates from Wellington International Airport, please visit their website or phone +64 4 385 5100 (24 hours).

For specific flight information, please contact your airline. Listed phone numbers are from within New Zealand:
• Air New Zealand  0800 737 000
• Jetstar  0800 800 995
• Qantas  0800 808 767
• Air Asia  0800 45 2566
• Fiji Airways  0800 800 178
• Emirates  0508 364 728
• Virgin Australia  0800 67 0000
• Singapore Airlines  0800 808 909

Ferry Services
Visit Interislander's website or Facebook page or Twitter.
Visit Bluebridge's website, Facebook page or Twitter.

Coach Services
Visit and for information and contact details should you need to get in touch.

Rail Services
KiwiRail can be contacted on 0800 872 467 (if calling from New Zealand) or +64 4 495 0775 (if calling from overseas).

Rental Car/Campervan Collection and Drop Off
If you have a rental vehicle booked for pick-up or drop-off in Wellington and need to discuss this with them, please contact the operator. You’ll find a list here.

Information for visitors currently in Wellington

Embassy Contacts
Please refer to the Ministry of Foreign Affairs & Trade Diplomatic and Consular list.

Translation Services
For non-English language speakers who need support, the Language Line service which provides interpreters in 40 languages is available via the Earthquake Government Helpline (24 hours): 0800 779 997, and Healthline (24 hours): 0800 611 116.

Healthline (24 hours) on 0800 611 116 is a service is staffed by registered nurses who can assess your health needs, and give information and advice to help you decide on the best level of care.

After Hours Medical Centre, 17 Adelaide Road, Newtown +64 4 384 4944
Hutt Hospital, High Street, Lower Hutt   +64 4 566 6999
Keneperu Hospital, Raiha Street, Porirua   +64 4 237 0179
Wellington Hospital, Riddiford Street, Newtown  +64 4 385 5999

View Wellington medical centres on Google

Useful contact numbers
Emergency (Ambulance, Fire and Police) 111
National Directory    018    
International Directory   0172
National Operator    010
International Operator   017
Buses/Trains (Metlink)   0800 801 700
Visitor Information Centre   +64 4 802 4860
Wellington Airport    +64 4 385 5100

Information for visitors due to arrive in or planning a visit to Wellington

Please contact your travel agent, accommodation, service or tour provider directly should you have concerns about any current or upcoming bookings. 

Embassies & Consulates in Wellington

A full Diplomatic and Consular list can be found on the Ministry of Foreign Affairs and Trade website, and here is a selection of contacts and addresses below should you need to get in touch:

Australian High Commission
72-76 Hobson Street, Thorndon, Wellington
Ph +64 4 473 6411

USA Embassy
29 Fizherbert Terrace, Thorndon, Wellington
Ph +64 4 462 6000

British High Commission
44 Hill Street, Wellington
Ph +64 4 924 2888

Embassy of the Federal Republic of Germany
90-92 Hobson St, Wellington
Ph +64 4 473 6063

South African Consulate
Level 7, State Insurance Building
1 Willis Street
Ph +64 4 815 8484

French Embassy
34-42 Manners Street, Wellington
Ph +64 4 384 5555

Embassy of Japan
The Majestic Centre, 100 Willis Street
Ph +64 4 473 1540

Embassy of Italy
34-38 Grant Road, Thorndon, Wellington
Ph +64 4 473 5339

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