Kitomba Spa and Salon Software

Instead of a regular tea or coffee break, staff at Kitomba Salon & Spa Software do pull ups.

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The large whiteboards used for workplace brainstorming have a running tally in the top right-hand corner, for those choosing to add a bit of friendly workplace competition to the practice, designed to combat inevitable desk job hunchback.

CEO Al Quinn says when designing their new office, it was suggested they add a trapeze bar to the break room. A team member relayed advice from the physio that the best exercise to combat work days spent sat at a computer was hanging off a bar, or for the more experienced, attempting a few pull ups.

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Established in 2003, Kitomba looked to transform appointment-based businesses by moving them off paper books and into an online system. Close to two decades later and they’ve introduced technology to reduce no-shows and extended the product into a CRM, business intelligence and marketing tool focusing the hair and beauty sector.

After six years in their office on Taranaki St, Kitomba moved to a new seventh floor fit out in Victoria St in late 2019.

Al says they’ve focused on having a bright open space. They’re a visual team, so the windows and whiteboards are covered with ideas and plans, while the centre of the office is focused around a large kitchen area – where regular Friday drinks and pizza lunches are held.

“The kitchen and open communal areas are great. We also have a smaller, quiet meeting rooms which we’ve kitted out for multiple uses.”

In theme with the spa and salon industries, Al says they try to have a “mullet business philosophy”- that is, business in the front, party out the back. 

“Internally we are relaxed, informal and at times, quirky. Outwardly we know when to be professional, we follow through on commitments and do what we say we will do.”

Tech is all about people, so you’ve got to be looking after the people building that tech and those working with our customers to help them get the most out of it, Al says.

 “Software is essentially a people business. What we sell is the direct output of the great people here.”

The office also has a ‘club’ for every interest - tea, cake, cheese scones, beer, whiskey, and even stair climbing for those who aren’t as enthusiastic about the pull up bar.

“These all bring people together across the organisation,” Al says. “And it’s organic as well – it’s just coming out of shared interests rather than anything forced.”

 

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Tech is all about people, so you’ve got to be looking after the people building that tech and those working with our customers to help them get the most out of it.

Al Quinn, CEO Kitomba Spa and Salon Software

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